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Livesale Guidelines
If you would like to participate in our Live Shows through Facebook and Instagram we ask that you follow a small set of guidelines so everyone has a good time.
- Be respectful and treat everyone as you would have them treat you
- When claiming an item, be sure to use “claim” followed by the letter associated with the item on the wall.
- Do not police claims. There are many devices as well as the internet to consider. Unfortunately, the comments you see may not be in the same order for everyone. Claims are handled on a first come first serve basis.
- Do not spam the chat.
- We give offers consideration, but prioirty is given to those that claim for full price. However, if we accept an offer then future claims are not considered. Even if the customer offers more for it.
- Orders above $250 must have signature confirmation and insurance when being shipped. This is non-negotiable.
- Payment is due within 24 hours of receiving your invoice. Payment in-store is ok, as long as it is paid before the next live sale. Any other arrangements must be communicated directly.
- Local Pickup Orders are available the day after invoicing. (Wednesday claims will be available on Friday, etc.)
- Orders will be shipped to whichever address is provided through PayPal. you can not change your shipping address after the fact.
- If your form indicates that you would like your items shipped, they will be shipped once the invoice is paid. If for any reason you want to pick them up in-store, DO NOT PAY YOUR INVOICE. Please DM us to let us know you will get them in-store, and you will be able to pay at the register.
Live Sale & Social media team:
Questions & requests are available
Monday-Saturday 10 am-5 pm PST
we will get back to you as soon as possible
Thanks, A-1 comics
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Policies
A-1 Comics Online Policies
OVERVIEW
Effective December 1st, 2022 the policies listed here will take effect for online purchases; Live Sale, Direct Payments, or otherwise not completed at an A-1 Comics, Point of Sale System. Customers will still be directed to contact us directly to begin return/refund processes, but these policies will lay out our responsibility to the items we sell.
Sales Tax Policy
Orders within the state of California, in person or online, are subject to Sales Tax at the rate of Sacramento County in which A-1 Comics, inc is located. As of 01/01/2022, the Sales Tax rate is 7.75%.
Layaway Policy
Customers must make a non-refundable 25% down-payment to begin a layaway. payments of 25% of the remaining total must be made every month after the initial down-payment. If the layaway lapses for 3 months or more, all payments will be forfeit and the item will be returned to store inventory. It is the sole responsibility of the customer to maintain timely payments to A-1 Comics for layaway items, nor is it the responsibility of employees to monitor a customer’s layaway. A layaway form is provided for the customer to review and confirm they understand and accept this policy before any payments are done.
Shipping Policy
A-1 Comics determines the most cost-efficient shipping method for your order based on value, delivery location, size and weight. Shipping carriers used by A-1 Comics, inc are the United States Postal Service (USPS) and FedEx.
All orders are subject to a 1-day handling time upon payment.
Orders at or above $300.00 USD in value will have signature confirmation included in the shipping cost. Orders in excess of $2,500.00 USD must be sent through FedEx, which does not allow shipment to Domestic United States P.O boxes. Any questions or concerns regarding a shipment can be addressed by our shipping team in detail.
Payment Policies
Online customers are sent an invoice via Paypal to their preferred email address. Customer Paypal accounts are not required for payment or receipt of an invoice.
Customers with a pending order are given 24 hours following claims to submit a valid email address for their invoice to be sent.
Following the receipt of an invoice, customers are given 20-business-days to submit payment. Non-payment after 20-business days could result in the following at A-1 Comics’ discretion; the invoice being canceled, the customer being blocked from future claims and the claimed items being returned to A-1 Comics’ available inventory.
Single payments in excess of $5,000.00 USD are requested to submit payment directly to A-1 Comics in the form of: Bank Wire Transfer, Direct Payment, check or, if in person; check, cash or major credit cards.
Payments through an A-1 Comics, inc issued gift card are accepted, but must be done manually by an A-1 Comics associate.
Return/Refund Policy
A-1 Comics, inc stands by its prices, grades, and product. All grades assigned by A-1 Comics, inc represents our opinion, as grading is subjective. A-1 Comics does not guarantee an assigned grade from a 3rd party grading company; for example, CGC, CBCS, or PGX.
All transactions completed at an A-1 Comics Point of Sale System in person are subject to that location’s Return/Refund Policy.
Shipping orders received are eligible for a refund within the first week of receipt for any reason. A-1 Comics offers reimbursement for online orders excluding original shipping costs upon return of the item/s.
In the case that a comic is sold without the following being disclosed: Restoration, Missing content, or non-original content the order is given an extension to 1-month to be returned for a full reimbursement on the order, including shipping.
A-1 Comics, inc does not offer refunds due to a third parties disagreement on the assigned grade. However, if a recognized third party grader; CGC, CBCS, PGX discovers restoration or a qualifying defect that was not disclosed A-1 Comics, inc will reimburse the customer up to $35.00 for the grading fee including a full refund upon return of the item within 3-months of initial receipt.
Store Credit
Store credit may be issued upon agreement with a customer for any reason discussed. Customers outside of California may be issued store credit and tracked internally at A-1 Comics. Customers within California may request their store credit be issued via a Gift Card.
FAQs
- CGC says the book I purchased from A-1 Comics has restoration/is qualified. Am I eligible for a refund?
A: A-1 Comics offers a 3 month Return Policy for non-disclosed restorations including $35.00 to cover an Economy Grading Fee. - I don’t use Paypal. How do I pay?
A: Paypal accounts are not required to receive an invoice to a valid email address. Paypal allows payments to be made as a guest without creating an account - I paid for an order and have not received a tracking number.
A: If 1-business day has passed without a tracking number, contact us. All Shipments are given 1-day for handling to be packaged. Tracking information is applied directly to the paid order, customers should receive an email notification to their linked email address with this update. - I’d like to pay my Paypal invoice with an A-1 Comics Gift Card.
A: Contact us with the information on your A-1 Comics Gift Card. An associate may charge the gift card to be applied on your order. - My item/s were damaged in the mail. Can I return the item?
A: An insurance claim may be filed to the mail carrier of the package by either the sender or receiver for packages damaged in transit.
